FAQ - Classes
Q. How do I know what to prepare and when to expect my Class kit?
A. An email is sent with a general overview of the class, basic kit list, and review of other supplies that will be needed 7-10 days prior to class. In this email we will let you know that your kit has been shipped or is ready for pick-up. Within 24 hours of class another email is sent with the information repeated as well as the video link for class.
If you’re participating in a Facebook LIVE class, instructions come at the same intervals but with additional directions on how to join the Facebook group
Q. What should I bring to class?
A. Basic Class Kit. If you are taking a class, we highly recommend you bring the following items. When there are extra items to bring or specific class information we will email you the week before.
Scissors
Paper trimmer with score blade
Bone folder
Tweezers
Adhesives: glue (quick dry), double-sided tape, scor-tape (heavy duty), pop dots, and pop tape
Ruler and pencil
Coloring tools (Bring one small set of color pencils or markers)
Baby wipes or paper towel (few sheets)
Non-stick craft sheet (optional, but helpful)
Q. What is the class registration policy?
A. All classes are preregister, prepay, and non-refundable.
Q. I want to buy and register both myself and a FRIEND for a class, how can I do that?
A. Please first register yourself and fill out the corresponding class form with your information. Then navigate back to the class listing and add the class to your cart again. Populate your friend’s information into the class form the second time.
Q. Who do I Contact with questions regarding a class?
A. All class information is on the individual class page. If you have questions before registering, you may email email@paperandi.com or call 269-781-8200.
FAQ - In-Store Shopping
Q. What Is Your Return Policy?
A. Please retain your receipt and bring it with the item you wish to return. It must be returned within 30 days of purchase.
If there is no receipt or the item has been opened and it is a verified paper & i item, you receive 50% of item value in the form of store credit to be used that day. Sale items are not returnable.
FAQ - Online Store
Q. What checkout options are There?
A. This online store accepts Visa, Mastercard, Discover, and Apple Pay. Shipping & handling are included in your total order cost.
Q. How quickly do orders ship?
A. Orders are filled and shipped as quickly as possible. Every effort is made to ship within 3 days. We ship within the continental USA only.
Q. What if my ordered product is out of stock?
A. If there are any backorders you will be notified and have the option to cancel or wait for the backorder.
Q. What if There is an issue with the product received?
A. Orders are nonrefundable (except backorders). If there are any discrepancies/problems with your order we must be notified within 72 hours of receipt. All attempts will be made to correct the discrepancy.
Q. Who Should I contact if I have questions?
A. Should you have other questions please email email@paperandi.com
FAQ - Angel Policy
Q. What is your Angel policy?
A. Our angel policy is simple. If you buy and use our exclusive stamps, dies or stencils please give credit to paper & i. One way to do that is to use our special stamp for the back of your cards. It states: “Exclusive stamps, dies, and stencils by paper & i”. You can purchase this stamp at our store or we can ship to you. Email email@paperandi.com to order yours.
Thank you for shopping with paper & i!